How do I install Vibe Shopper? Simply click “Add app” in the Shopify App Store and follow the onboarding steps. No technical setup is required - it works out of the box. More info here.
Does it work with my existing products? Yes. Vibe Shopper automatically syncs your product catalog and variants. No tagging or manual setup is required.
Do I need to configure the assistant or AI engine? No. Vibe Shopper is preconfigured and trained to work with fashion stores. You can optionally customize tone, behavior, or disable specific features.
🧠 Sessions & Usage
What is a session? A session is a 1-hour interactive window where users can chat, try on products, and perform unlimited actions. Learn more here.
What actions are included in a session? Chat, virtual try-on, size checks, scene changes, product exploration, and history viewing - all included. Full breakdown here.
Can a session continue across devices? Yes. Logged-in users can switch devices seamlessly. Guests can scan a QR code to continue. More info here.
What happens if a guest logs in mid-session? Their current session is preserved and merged with their user account to ensure continuity. Details here.
How is usage tracked? Each session tracks actions like chats, try-ons, and conversions. These insights help improve performance. More in the session guide.
🎯 Features
What features does Vibe Shopper offer? AI assistant, virtual try-on, smart sizing, scene changes, personalized recommendations, and more. Full list here.
Can the assistant upsell or recommend outfits? Yes. The assistant understands user context and suggests matching items, sizes, and looks. Details in Features.
Does it support background changes for try-ons? Yes. Users can change the scene to simulate different environments like events, outdoor, or fitting rooms. See Features.
Can users revisit past try-ons? Yes. Session history is available so users can compare previous try-ons or continue later.
💸 Pricing & Billing
How does pricing work? We charge per session - not per try-on, chat, or feature. That means unlimited usage in a single session and far better cost-per-action. Learn more here.
Is there a free plan? Yes. We offer a free plan for smaller stores or trial usage. Paid plans include advanced features, analytics, and priority support.
How do I upgrade or cancel my plan? You can manage your plan directly through the Shopify billing interface. No long-term commitments.
Will I be charged for inactive users? No. Billing is based on active sessions only - not store visitors or impressions.
🎛 Customization & Integration
Can I customize the assistant's tone? Yes. You can customize the assistant's language, tone, and behavior to match your brand voice.
Can I control what products are recommended? You can influence recommendations based on collections or rules. The assistant also learns over time.
Can I hide some features? Yes. You can selectively disable try-on, chat, or specific tools from the admin interface.
🧩 Technical & Compatibility
Is Vibe Shopper mobile friendly? Yes. It works across all screen sizes, including mobile, desktop, tablets, and our smart mirror hardware.
Is it compatible with my Shopify theme? Yes. Vibe Shopper integrates with all standard themes. For advanced custom themes, minor adjustments may be required.
Does it slow down my store? No. Our frontend script is optimized for performance and loads only after your main content.
📞 Support
Where can I get help? Visit the Contact & Support page to get in touch with our team.
Is support available for merchants only? Merchants receive priority support. End-users are guided through the assistant itself, or via in-app QR flows.
