Troubleshooting

If you're experiencing any issues while using Vibe Shopper, here are common problems and how to resolve them. If your issue isn't listed, feel free to contact support via the Contact & Support page.

• 🧍 Virtual Try-On not working?
  Make sure your image is clear, well-lit, and includes your full upper body. Try-on may not work with low resolution, dark, or overly cropped photos. Also ensure the file format is JPG or PNG.
• 📷 Camera not opening on smart mirror?
  Confirm camera permissions are enabled in your browser or device settings. For smart mirrors, make sure the camera is properly connected and the app is up to date.
• 💬 Chat not responding?
  If the assistant doesn't reply, check your internet connection. In some cases, refreshing the page resolves temporary connectivity issues.
• 📱 QR Code not connecting to session?
  Make sure the QR code was scanned promptly. If too much time has passed, the session may have expired. Try initiating a new session and scanning again.
• 🔄 Session unexpectedly ended?
  Each session lasts 1 hour. If you're inactive or switching devices as a guest, a new session may be created. To keep your session intact across devices, log in or use the QR code to continue seamlessly.
• 👤 Logged in but session data missing?
  If you logged in during a session as a guest, Vibe Shopper should automatically merge your session. If that didn't happen, it's possible the login occurred after a new session started. Try refreshing or starting a new session.
• 🛒 Items not appearing in cart?
  Make sure the assistant led you to the correct product page and that the item was successfully added. If you're using the app in a test store or demo environment, cart functionality may be simulated.

Still having trouble? Our team is happy to help - reach out via the Support page.